Account & Data Deletion
At Menna AI, we respect your fundamental right to own, control, and delete your personal data. In strict accordance with the Google Play User Data Policy (Account Deletion Requirement) and the Apple App Store Review Guidelines (Guideline 5.1.1), ConvoCal provides clear and transparent paths to delete your account and all associated personal information.
Method 1: Delete in the App (Fastest)
If ConvoCal is installed on your iPhone or Android phone, you can delete your account or your data yourself. It happens straight away.
Open ConvoCal
Launch ConvoCal and sign in to the account you want to delete.
Open Settings
Go to the Profile tab and tap the gear icon (⚙️).
Choose What to Delete
Tap Delete Account at the bottom of Settings to delete your account and everything in it. To keep your account but erase your logs, tap Data & Storage → Delete My Data instead.
Confirm
Confirm the prompt. Your data is deleted immediately and, for Delete Account, you are signed out. This cannot be undone.
Want a copy first? Tap Data & Storage → Export My Data before you delete.
Method 2: Web Deletion Request (App Not Installed)
If you have uninstalled ConvoCal or cannot open it, fill in the form below. It opens an email to us in your own mail app. Send it from the email address on your ConvoCal account so we can confirm the account is yours. We delete your data within 30 days and reply when it is done.
Submit Web Deletion Request
Use this form if you have uninstalled ConvoCal or cannot access your mobile device.
What Gets Deleted When You Delete Your Account
This table shows what ConvoCal stores and what happens to each item when your account is deleted.
| Data Category | Specific Data Items | Action Upon Deletion | When |
|---|---|---|---|
| Account & Sign-in | Name, email address, password hash, Google or Apple sign-in links and tokens, sessions | Deleted | Deleted immediately |
| Profile & Goals | Sex, date of birth, height, activity level, goal, goal weight, calorie and macro targets | Deleted | Deleted immediately |
| Food Logs & Conversation | Logged meals, nutrients, meal times, voice transcripts, typed messages, AI estimates, My foods | Deleted | Deleted immediately |
| Weight & Reminders | Weigh-ins, reminder schedules, push notification token | Deleted | Deleted immediately |
| Meal Photos | Photos you logged meals with | Time-Limited | Removed from your account immediately. Image files are deleted from our image host within 30 days of your email request |
| Voice Recordings | Audio you record to log a meal | Deleted | Never stored. Audio is only transcribed, then discarded |
| Data on Your Phone | Fasting settings, water glasses, progress photos, profile picture, Home layout | Deleted | Stays on your phone until you delete the App (Delete My Data also clears water and progress photos) |
| Backups & Server Logs | Database recovery backups and request logs | Time-Limited | Overwritten automatically, normally within 30 days |
| Purchase Records | App Store / Google Play transaction reference and subscription status | Kept by Store | Deleted from ConvoCal with your account; Apple and Google keep their own records. We never receive card details |
Delete My Data (keeps your account) deletes your food logs, conversation, weight history, My foods and photo records. Your account, profile, goals, reminders and subscription stay.
- Google Play Store: Play Store App → Profile Icon → Payments & Subscriptions → Subscriptions → ConvoCal → Cancel Subscription
- Apple App Store: iOS Settings → Apple ID → Subscriptions → ConvoCal → Cancel Subscription